FAQ


 

  1. Why sometimes heard static noise when using intercoms ?
  2. How do I know my house circuit suitable to use intercom or not ?
  3. Does it have a button to do all station Page, How do we page all Station at the same time and can we have same channel frequency for all other units ?
  4. Some places cannot receive audio
  5. How to set station designated channel ? Is this portable (using battery) ? 
  6. How long the warranty ?

 

 

 

Q: Why sometimes heard static noise when using intercoms ?

        A: Traditional Intercoms use the existing house electrical lines to transmit and receive signal. The power line generates interference (from other home appliances) or blockade of signal to the intercoms. Our new circuit intercom use FM radio 462 MHz for wireless communication. No reliance on existing electrical wiring for transmission. Therefore, our intercom system do not have power-line static noise.

For any other questions, please contact us at e-mail: [email protected]

 

Q: How do I know my house circuit suitable to use intercom or not ?

        A: Our new circuit intercom do not use house power-line to transmit signal. Therefore, no AC wiring problem. Our new system is FM wireless signal transmission and reception via air - no requirement for house one power meter (i.e. no requirement for house same electric wire or 3-wire ground layout).

Q: Does it have a button to do all station Page, How do we page all Station at the same time and can we have same channel frequency for all other units ?

        A: This is our intercom CALL ALL function : Just depressing and holding the "CALL" button for about 3 seconds; the "CHANNEL LED" indicator will "flash"; then you may speak/page to all Station at the same time. 

Q: Some places cannot receive audio

       A: This intercom operates on radio frequency (RF) signal. The signal strength has been optimized for effective operation within ordinary residential or small industrial complex. If reception problem is found; for example, no audio signal or poor reception, user can move the intercom units within a line of sight but separated within short distance (3 or 6 feet) to check if the problem persists.

The quality of RF signal is affected by interference and fading. Fading is the attenuation of RF signal and it is one of the reasons to cause poor reception. Fading can be caused by RF signal absorption due to reinforced concrete walls, metallic frames, heat exchangers or chicken wire fences encountered along the path of transmission. If the intercom units work perfectly in line-of-sight. Please check the placement of the units.

Jamming or interference is caused by the presence of another RF signal source, an intentional transmitter or unintentional RF signal leakage from faulty electrical appliances; for example, another transceiver operating on the same channel, a faulty transmitter or TV amplifier. Severe jamming can overloaded receiving circuits and cut off reception entirely. Move the intercom units to a new location (or use mobile phone battery with your unit and moving around to find good reception location) and test again.

 

Q: How to set station designated channel ? Is this portable (using battery) ?

      A: Just press and hold the CHANNEL button for 5 to 8 seconds, then you will hear a beep tone. Then, you successfully set it up. 

           (All units are set with Channel 1 (or A) by default. User is required to switch the default channel to the desirable channel.)

 For example : If you wish to set a kitchen unit to channel 3, just press and hold CHANNEL 3 button (lights) for 5 to 8 seconds, until you hear a beep tone. Then the kitchen unit will be set in CHANNEL 3. whenever you finish conversation in which channels, 1 minute later, it will shift back to channel 3.

 

Q: How long the warranty ?

      A: 18 month from date of purchase.