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Shipping
Updated : Apr. 4, 2022
Thank you very much for your purchase of our item; shipping information is as follows :
a) For U.S. address : Item will be shipped from our United States NJ Fulfillment Center. It will be sending to you via UPS surepost.
b) For Canada address : Item will be shipped from our United Sates NJ Fulfillment Center. Please add 10 % costing on top of U.S. prices for freight charge. Please contact us for details.
c) For other countries/customers like U.K., Australia : Item will be shipped from our Hong Kong Fulfillment Center via EC-ship of Hong Kong Post. Please add 10 % to 15 % costing on top of U.S. prices for freight charge. Please contact us for details.
d) For Hong Kong address : Local pick up available. Please contact us for details.
e) We handle and deliver orders Mon – Fri only. Item will be sent to you next 2 business days after payment cleared (or after public holidays).
Note : No free shipping offer for "clearance sales special offer". Customers need to pay for shipping fee. Fulfillment of orders may be impacted by bad weather, COVID-19, or other related incident.
1) Shipping charge :
FREE SHIPPING (except clearance sales special offer) offer to United States shipping address only.
For other countries shipping charges, please add 10 % to 15 % on top of selling price (except clearance sales special offer); or contact us at : [email protected] for details related to your countries.
Note : No free shipping for clearance sales special offer.
2) Carrier :
a) For United States : For United States shipping address only.
- Like FedEx ground or smart post, UPS ground or surepost, DHL global mail, or USPS first class mail, priority mail/parcel plus expedited services (or similiar services).
- Only ship to the 48 Continental United States. For Hawaii, Alaska, and other US Protectorates (i.e. Guam, Puerto Rico, Virgin Islands, ..... etc.), additional freight charge is required, please contact us for details (at [email protected]).
- Unable to ship to P.O. Boxes or APO/FPO addresses, or any shipping address which UPS ground service and USPS do not provide service.
b) For U.K. : By Hermes or UK Royal Mail first class - Packet (less than 2 kg), or similar service.
c) For Australia : By AURP Packet, Hong Kong Post Office, or similiar service.
d) For Canada : By UPS (UPS Mail Innovation, or similiar service)
e) For other countries : Hong Kong Post Office EC-pack, Please contact us at e-mail : [email protected]
Note : Fulfillment of orders may be impacted by bad weather, COVID-19, or other related incident. We will offer full refund to you if Carriers could not deliver package to you owing to COVID-19.
3) How long does it take to deliver the item to you ?
It depends on "item location". For cross-border (international) delivery, owing to extra Custom Clearing Time, the package may take longer time to reach you.
Following transit time is for your reference only :
a) For United States : 2 to 5 business days or less.
b) For U.K. : (Hermes) 3 to 5 business days or less.
c) For Australia : (Australian Post Office - AURP Packet) 4 to 6 business days or less.
d) For Canada : 6 to 7 business days or less.
e) For other countries : (Hong Kong Post Office - EC Pack or registared air parcel) 13 to 15 business days or less. Please contact us for details.
f) For Hong Kong : Local pick up is available.
If you do not receive your item, please contact us for assistance.
Note : Above delivery dates estimation offered by different Carriers only; and excluding Fullfilment Centers handling time (2 business days). Fulfillment of orders may be impacted by bad weather, COVID-19, or other related incident.
4) Shipping address :
Please check and verify your Visa or Paypal Shipping Address. We are not responsible for any wrong, unclaimed, or undeliverable address. Carriers like UPS do not ship to P.O. box. Any charges involved will be borne by buyer.
5) Order Cancellation, or Changing Shipping Address after ordered :
Cancellation or Changing Shipping Address of an order must be requested before the order has been dispatched. It will incur cancellation, or handling fee, which is about 5% to 10 % of the total order amount. Owing to : We process orders as quickly as possible after orders placing, so we are not always able to cancel (or change the shipping address) an order after it is placed. Hope you understand this important point. Cancellation (or changing shipping address) requests after the order was dispatched that it will be treated in accordance with our Return Policy.
6) Quality check before shipping to you :
Item packaging may be opened and re-packed for quality inspection; also to reduce the shipping weight and paper waste (to protect our environment).
7) Combined shipping : Not offered.
Sorry, we cannot afford any discount; because we ship item by weight (international air freight), but we will try to put items into one package in order to avoid mail lost of different packages. Hope you understand this special situation.
8) The Post Office, or USPS, or FedEx and UPS services :
The transit time may be varied with package destinations and Customs clearing, especially during high seasons or unexpected weather condition. No local pick up (except Hong Kong) service. No third party shipping service.
Note : Fulfillment of orders may be impacted by bad weather, COVID-19, or other related incident. We will offer full refund to you if Carriers could not deliver package to you owing to COVID-19.
9) Other shipping question :
If you have question about the shipping and handling cost, please contact us at e-mail : [email protected]
CONTACT US
Our office hour : 9:00 a.m. to 5:00 p.m. (GMT+8) Monday to Friday.
Office closes on Saturday, Sunday and local public holidays. We apologize for any late reply of your e-mail during holidays or time zone difference.
Contact e-mail : [email protected]
